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Contact Information

Red Rhino
2424 South IH 35
Austin, Texas 78704
USA


Toll-free Number: (888) 339-8615
Phone Number: (512) 383-8235
sales@redrhino.com

Opening Hours

Red Rhino is open from Monday to Friday, from 10:00 AM to 6:00 PM Central.


Sales Tax Charges & Exemptions

Sales Tax is charged only on orders sent within the state of Texas. Texas state laws require that we charge a sales tax on the full amount of the order. Because charges for shipping and handling are part of the product, by law these charges must be included when sales tax is calculated.

If you are from Texas and a Sales Tax Exempt organization, please fill out the following form and email it to us at:sales@redrhino.com 
http://gov.texas.gov/files/press-office/sales_tax_exemption.pdf


International Shipping

Most of our products are available for a flat fee of $8.99 for the first product to be shipped to anywhere in the world. Additional products will cost $2.00 extra to ship. Red Rhino Sports will ship your order with the least expensive method available. This includes delivery confirmation, but not a guaranteed delivery date. Most shipments will arrive within 3 to 5 weeks on average. To some locations it can take up to 8 weeks to deliver. International Orders may be subject to tariffs/duties that are charged by the customs office of the customer's country. These charges must be paid by the customer. We have no control over these charges and can not predict what they might be. Customs policies vary widely from country to country. Please contact your local customs office for further information.

Customers must pay for all charges related to shipping, taxes, duties, and customs related costs.

Return Policy

Customers can return any orders up to 30 days after receipt of the order. All merchandise must be returned in its original condition.
Items returned without the original packaging, or after the 30 days after receipt of order must be approved. If the return is approved, it will be charged a 25% re-stocking fee.

Please include the following information:
- Order Number, Customer Name, Address, Email Address and Phone Number
- Preference of refund or exchange (include exchange item requested)


Refunds and Exchanges

Shipping costs will only be refunded if the item that you received was not what you had actually ordered, or if you receive an item that is damaged by the time that you receive it.


Privacy Policy

What information does Red Rhino collect and how is it used?

To process and fulfill your order, we need to know your name, email address, mailing address, and credit card information. This information will not be shared with outside parties except to the extent necessary to complete the order. We might request additional information from you in the future. You may choose not to provide this information; although, some products and services might not be available to you unless you provide the additional information. We might also ask for information about your interests or for feedback about our site so that we can tailor your shopping experience to improve our site and service. Providing us with this information is always optional.

In addition to the information we collect directly from you, we also monitor and track usage of our Web site, viewing and traffic patterns, customer behavior, and other similar information which is non-identifiable and not linked to your user account. We compile this information into a statistical aggregate. We use this aggregate information as well as all of your personal information for internal business and administrative purposes, including to improve our Web site, our product and service offerings, our operations, and our customer service. We also might use your personal information from time to time to send you notices about special offers, new products, services, promotions, and other similar information if you expressly agree to it and give us your permission.

We also might share your information with government or law enforcement agencies if there is a need for it. This occurs only in rare situations, e.g. if the account holder is under suspicion by law enforcement agencies.

How does Red Rhino protect customer information?

When you place orders or access your account information, we offer the use of a secure server that encrypts all your personal information before it is sent to us to prevent unauthorized access to your information. We do not store your information on our servers nor retain a copy of your credit card information in our files.

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